Download Thanks for the Feedback: The Science and Art of Receiving by Douglas Stone, Sheila Heen PDF

By Douglas Stone, Sheila Heen

The bestselling authors of the vintage tricky Conversations educate us how one can flip reviews, suggestion, criticisms, and training into effective listening and learning

We swim in an ocean of suggestions. Bosses, colleagues, customers—but additionally kin, pals, and in-laws—they all have "suggestions" for our functionality, parenting, or visual appeal. we all know that suggestions is key for fit relationships development—but we dread it and sometimes push aside it. That's simply because receiving suggestions sits on the junction of 2 conflicting human wishes. We do are looking to examine and develop. And we additionally are looking to be authorized simply as we're instantly. thank you for the suggestions is the 1st booklet to deal with this stress head on. It explains why getting suggestions is so the most important but so tough, and provides a strong framework to aid us tackle life's snowstorm of off-hand reviews, annual reviews, and unsolicited recommendation with interest and grace.

The company international spends billions of bucks and thousands of hours every year educating humans how one can supply suggestions extra successfully. Stone and Heen argue that we've acquired it backwards and exhibit us why the shrewdpermanent funds is on teaching receivers— within the office and in own relationships as well.

Coauthors of the foreign bestseller tough Conversations, Stone and Heen have spent the final ten years operating with companies, nonprofits, governments, and households to figure out what is helping us examine and what will get in our means. With humor and readability, they combination the newest insights from neuroscience and psychology with functional, hard-headed recommendation. The publication is destined to turn into a vintage on the planet of management, organizational habit, and schooling.

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Additional resources for Thanks for the Feedback: The Science and Art of Receiving Feedback Well

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It is even possible that people purposefully use media 43 that go against their values, for example to learn about the arguments of political opponents, let off steam and frustration or escape to a care-free world based upon values that would be incompatible with one’s own lifeworld. Many studies have shown that media users expect, and indeed get, gratifications such as information, advice, entertainment, emotional release, material for conversations and escape from the real world (see, for instance, the summary in R.

Figure 1 shows a possible visualization of contexts relevant to the socialization of values. With this model I propose that the strength of influence on the values of each individual is inversely proportional to the range of influence of an agent of socialization, in terms of people affected. The larger an institution, the less direct its influence on single members’ values. Agents of secondary or tertiary socialization stand behind primary agents who moderate or mediate the influence of other entities.

Building on Rokeach’s works, Schwartz (1992) has proposed a culturally universal approach to value theory. He has tested variants of the Rokeach Value Survey in different cultures and identified a number of underlying value dimensions that seem to be more or less culturally invariant. Based on previous research (Schwartz & Bilsky, 1987, 1990), ten dimensions were hypothesized and most of them confirmed for 20 different countries: stimulation, hedonism, achievement, power, security, conformity, tradition, benevolence, universalism and self-direction (Schwartz, 1992).

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