Download Care Packages for Your Customers by Barbara Glanz PDF

By Barbara Glanz

The customer-service survival package for ultra-modern companies, filled with confirmed rules which are exact, reasonably cheap, effortless to do, and likely to satisfyThis is the appropriate hands-on advisor that may preserve your consumers coming again for extra. The book's inventive, ready-to-use structure contains paintings sheets, checklists, self-assessments, brainstorming workouts, and fifty two particular, customer-focused principles that may enhance provider, bring up revenues, and support be certain carrying on with luck.

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If not, make ᭤ 28 ᭣ Copyright © 2007 by Barbara A. Glanz. Click here for terms of use. CARE PACKAGES FOR YOUR CUSTOMERS ᭤ 29 it a point to find out and then remember what they told you and ask them about it from time to time or bring them an article about their passion or purchase something you see that they could add to a collection. All of these examples tell them you care about them as human beings, not just workers. I even suggest you keep a file folder on each and every person you work with.

It was filled with several small baggies that contained some frosted cookie-cutter cookies, several brownies, some Jordan almonds, and even some herbal tea bags. There was a little poem enclosed that said: THIS LITTLE BASKET COMES TO SAY YOU’RE A SPECIAL FRIEND IN EVERY WAY. PASS IT ALONG BUT DON’T GET CAUGHT. DO IT IN SECRET AS JESUS TAUGHT. I was delighted! ), and left it in another person’s door who I knew needed a lift. ” Another idea is to pay for coffee for the person behind you in the cafeteria or company store.

Many organizations also use a form of “secret pals,” where each person in the department draws the name of another person and agrees to give him or her little secret surprises for a period of time. Everyone loves surprises! The most important thing to remember is that internal customers will only treat external customers as well as they are being treated themselves. If you are having fun in your workplace with your internal customers, then you will all work harder to keep up the spirits of your external customers.

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